Refund and Return Policy

At Give Love Gifts, your happiness is important to us, so all of our products come with a 100% Happiness Guarantee. If you're not happy with your purchase, let us know within 72 hours of receiving it, and we'll do our best to make it right.

Any refunds will be credited back to the original payment method, typically within 3-5 business days.

Cancellation & Order Change Policy

We pride ourselves on fast processing, so your order goes into production shortly after purchase. This gives you a 3-hour window from the time of purchase to cancel or make changes. To do either, email us within 3 hours of purchase at support@givelovegifts.com with your order number. Your email's timestamp is what counts: any request sent within the window will be honored, even if our reply takes longer. Cancellations made within the window receive a full refund, including any shipping charges, with no fees deducted. Requests sent after the window cannot be accommodated, as production will have already begun.

However, you may still return the package once delivered for a refund, minus a flat $7.95 return processing fee* per unit. Personalized items are subject to our Personalized Products policy below. To arrange a return, email us within 72 hours of delivery at support@givelovegifts.com with your order number.

*Payment providers (such as PayPal, Stripe, Amazon Pay, Apple Pay, and credit card processors) charge non-refundable transaction fees on every payment, which they keep even when a refund is issued. The return processing fee covers these costs, along with the administrative and handling costs involved in processing your return and refund. Refunds for returned items are based on the price paid for the item(s) and do not include shipping costs.

Eligibility for Return

To be eligible for a return, your item must be in the same condition in which you received it, unused, and in its original packaging. You'll also need the receipt or proof of purchase. Personalized items, including those with customer errors in the personalization, are not eligible for standard returns; please see our Personalized Products and Customer Error policies below.

How to Start a Return

To start a return, email us within 72 hours of delivery at support@givelovegifts.com with your order number. If your return is approved, we'll send you instructions on how and where to send your package. Items sent back without an approved return request will not be accepted.

Standard returns are subject to a flat $7.95 return processing fee per unit, deducted from your refund. This does not apply to items that arrive damaged, defective, or incorrect.

Damages and Issues

Please inspect your order upon receipt and contact us within 72 hours of delivery at support@givelovegifts.com if the item is defective, damaged, or if you received the wrong item. Please include a photo of the item and your order number so we can resolve it quickly. This applies to all items, including personalized products. We'll replace the item or issue a refund at no cost to you.

Personalized Products - Return Policy

Items personalized with engraving or other custom options are not eligible for a standard return, except in cases of damage, defect, or fulfillment error as described above. However, as a goodwill gesture, we may offer store credit or up to 50% off a replacement item.

Customer Error Policy

Items cannot be returned due to customer error, so please make sure all customizations are 100% correct before submitting your order. However, we will do whatever we can to make you happy.

Refunds

We'll notify you once we've received and inspected your return, and let you know if the refund was approved. The refund will be for the price paid for the item(s), less a flat $7.95 return processing fee per unit; original shipping costs are non-refundable. Orders cancelled within the 3-hour window are refunded in full, including any shipping charges. The fee also does not apply to items that arrive damaged, defective, or incorrect. Those are always resolved at no cost to you.

Please allow time for your bank or credit card company to process the refund on their end.

Holiday Season Policy

During high-volume periods (such as major holidays), we do our best to ensure orders arrive on time, but delivery may occasionally be delayed due to shipping volume or carrier issues beyond our control. We're unable to issue refunds for delays caused by weather, carrier disruptions, or other circumstances outside our control. We appreciate your understanding.

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