FAQs

Shipping

How long after ordering is my order shipped?

We typically ship all orders within 2-3 business days.

Which carrier do you use?

We select the best carrier for each destination. For international shipments, your local mail carrier may handle final delivery once the item enters your country.

Our typical carriers:

For USA standard orders: We use USPS Ground Advantage, with tracking.

For USA expedited orders: We use FedEx Priority.

For Canada orders: We use DHL or FedEx (standard), or FedEx (priority).

For UK, Europe, and all other international orders: We use DHL (standard) or FedEx (priority). Once the package has landed in the destination country, it may be delivered by the domestic mail carrier in that country.

Carriers and services may occasionally vary depending on destination and availability. All international domestic mail carriers operate a little differently. Please be aware that some may have reduced tracking facilities.

How long does it take to arrive?

Please allow an additional 1-3 days of lead time for personalized products.

Our current estimated delivery times, from order to delivery, are:

  • US: 4-8 business days
  • Canada and Europe: 6-11 business days
  • Rest of the world: 10-17 business days

*All delivery dates are estimates, not guarantees.

This may increase slightly during the holidays due to our carriers.

Our products typically ship from our facility in Florida.

If you wish to contact the carriers, you may use the following details:

Additional Important Info:

  • Tracking is available for all USA Domestic orders, and orders to around 36 international countries.
  • The tracking will be uploaded to the order automatically by the end of the day we ship it.
  • All international mail items will show no tracking updates once they have left the USA, until they have cleared customs in the destination country.
  • While we make every effort to label our shipments to assist customers with the fastest delivery, if customs charges are applied on a shipment, this is payable by the customer.
  • We do not cover items that are lost or stolen in transit if the package is marked as Delivered by the carrier.

I didn't receive my order?

Please contact our support team, quoting your order number from the confirmation email/SMS message. We'll help track down your order.

What about customs fees/taxes?

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities. Changes to EU customs regulations mean you may be charged sales tax (VAT) upon delivery of your order. Refer to your country tax authority for guidance on what fees are due on items shipped from outside of your country.

If fees are charged by customs, they are payable by the recipient.

Cancellation & Returns

Can I cancel or change my order?

We start production of all orders as soon as possible, so there is a 3-hour window from the time of purchase to cancel or make changes. To do either, email us within 3 hours of purchase at support@givelovegifts.com with your order number. Cancellations made within the window receive a full refund, including any shipping charges.

Requests sent after the window cannot be accommodated, as production will have already begun. For details, see our Refund and Return Policy.

My item is damaged/incorrect, what do I do?

Please contact our support team within 72 hours of delivery for any items that arrive damaged, defective, or if the wrong item arrived, and include a photo of the item.

We'll send a replacement or issue a refund at no cost to you, as soon as possible.

Please do not return items to us without authorization from support first.

Can I return my purchase?

We hope you'll love the item you purchased. If there are any concerns about it, or if you are thinking of returning it, please contact our support team within 72 hours of delivery, explaining your reasons for wanting to return it.

Standard returns are subject to a flat $7.95 return processing fee per unit, deducted from your refund. Personalized items are not eligible for standard returns; as a goodwill gesture, we may offer store credit or up to 50% off a replacement item. Shipping and insurance are non-refundable.

For full details, see our Refund and Return Policy.

My item looks different to the online listing?

This is a very rare occurrence. We make every effort to accurately represent all designs and products, though some listings may use life-like renderings instead of photos to show how the item will look.

It's possible you may have an item that is showing a defect. Please take a few photos and send them to our support team for review, along with your order ID.